Return Window

We offer a 14-day return policy for most products. You have 14 days from the date you receive your item to request a return.

Eligibility Conditions

To be eligible for a return, your item must be:

  • Unused and unwashed
  • Free of pet hair, odors, and stains
  • In its original packaging with all tags attached

Non-Returnable Items

The following items cannot be returned:

  • Opened or washed pet apparel
  • Used toys (chewed, slobbered on, or showing signs of wear)
  • Customized or personalized products
  • Items marked as “Final Sale”

Faulty or Defective Products

If you receive a faulty or defective product:

  • Timeframe: Contact us within 30 days of receipt
  • Remedy: Full refund or free replacement
  • Return Shipping: Paid by Lovireas

Change of Mind

Hong Kong law does not mandate a statutory cooling-off period for online retail. However, as a gesture of goodwill, we accept change of mind returns under the 14-day policy, provided the item meets the eligibility conditions above. Return shipping costs are paid by the customer.

How to Request a Return

  • Email [email protected] with your order number, photos of the defect (if applicable), and reason for return
  • We will issue a Return Merchandise Authorization (RMA)
  • Send the item to our Hong Kong return address

Refunds

Once we receive and inspect your return:

  • Refunds will be processed within 14 days
  • Funds will be returned to your original payment method
  • Original shipping fees are non-refundable unless the return is due to our error or a defective product

Contact Us

For return requests: [email protected]