Shipping Costs
We offer free shipping on order over $50,and two simple shipping options for all pet products under $50:
| Shipping Method | Cost |
|---|---|
| Flat Shipping | $7.99 |
| Express Shipping | $8.99 |
Order Processing Time
Once your order is placed and payment is confirmed, our team begins preparing your items for shipment.
- Processing typically takes one to two business days
- During peak seasons (holidays, major sales events), processing may take up to three business days
- You will receive a confirmation email as soon as your order is processed and handed to the carrier
- Orders placed after 2:00 PM (local time) will begin processing on the next business day. Weekend and public holiday orders will be processed on the following business day.
Delivery Times
Delivery times vary depending on the shipping method you select. All delivery timeframes begin once your order has been processed and dispatched.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Flat Shipping | 7 to 15 business days |
| Express Shipping | 5 to 7 business days |
Please note: Delivery times are estimates only. Actual delivery may vary due to factors beyond our control, including weather conditions, carrier delays, or customs processing.
Order Tracking
We want you to know exactly where your package is at all times.
- A tracking number will be sent to your registered email address within 24 hours after your order ships
- Click the tracking link to view real-time updates from the carrier
- Tracking information may take up to 48 hours to become active after shipment
- If you do not receive tracking information within three business days of order confirmation, please contact us at [email protected]
- You can also track all your orders by logging into your account on our website and viewing your order history
Address Accuracy
Please carefully review your shipping address before completing checkout.
- We cannot modify shipping addresses after an order has been processed and confirmed
- Incorrect or incomplete addresses may cause delivery delays or result in the package being returned to us
- If a package is returned due to an incorrect address provided by the customer, you will be responsible for the reshipping fee
- To avoid issues, double-check your address at checkout and ensure it includes your full name, street address (including apartment or unit number), city, state, postal code, and correct phone number
Lost or Delayed Packages
If your package is lost in transit or significantly delayed, please follow these steps:
- Check your tracking link for updates from the carrier
- Contact the carrier directly using the tracking number provided
- Email us at [email protected] with your order number and tracking details
- We will open an investigation with the shipping carrier on your behalf
- Claims for lost packages must be made within 30 days of the estimated delivery date
- Refunds or replacements will be issued only after the carrier confirms the loss
- We are not responsible for packages marked as “delivered” by the carrier
Damaged Items Upon Arrival
While we inspect every product before shipping, damage can occasionally occur during transit. If your item arrives damaged:
- Take clear photos of the damaged product and packaging within 48 hours of delivery
- Email the photos along with your order number to [email protected]
- Keep the original packaging until we advise you otherwise
- We will work with the carrier to resolve the issue and provide you with a free replacement or full refund
Returns & Refunds for Shipping Issues
If your order is lost, delayed beyond reasonable timeframes, or arrives damaged, please refer to our Refund Policy for detailed information on refunds and replacements.
Original shipping fees are non-refundable unless:
- We made an error (e.g., sent the wrong item)
- The item arrived damaged
- The package was confirmed lost by the carrier